Refund and Returns Policy

Overview

At MY LIBERICA, we are dedicated to ensuring your satisfaction with our high-quality coffee beans and related products. If you are not completely satisfied with your purchase, we have outlined our refund and returns policy below.

Return Eligibility

Return must be made within 7 days from the date you received products. We accept returns for the following reasons:

• Defective or damaged products during shipment: Should you receive a defective or damaged item during shipment, please reach out to us immediately.
• Incorrect items: If you receive the wrong product, please notify us promptly so that we can arrange the correct item to be sent to you.
• Missing item during delivery: Please contact us at email info@myliberica.com.my and we will assist you further.

Below items are not accepted for return and exchange:

• Wear and tear of coffee equipment or related items
• Late delivery caused by unforeseen circumstances (Eg: natural disaster, poor weather conditions, traffic, mechanical issues, failed delivery attempt)

Return and Refund / Exchange Process

To initiate a return or exchange, please follow these steps:

• Contact Customer Service:
  • For defective, damaged, or incorrect items, please email our customer service team at info@myliberica.com.my with your order number, attach with supporting evidence (images & videos) and a brief description of the issue.
• Return Shipment:
  • Please securely pack the product and ship it to the provided address. Item must be returned in its original packaging in an original condition. The customer is responsible for covering the return shipping costs.
• Refund or Exchange Processing:
  • After we receive your returned item, please allow 7 working days for your inquiry to be processed. You may choose either a full refund to the original payment method or to exchange for an item of equal value.

Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at info@myliberica.com.my